Frequently Asked Questions

We endeavour to answer your questions concerning the use of this website and our airport parking service.


How can I get a VAT receipt for my booking?
To request a VAT receipt for your booking, you will need to contact the car park provider directly and provide your booking reference. Contact details for each provider can be found at the bottom of this page. [Top]

The car park is shown as a 'Preferred Provider' - what does that mean?
The 'Preferred Provider' notation indicates that the car park is owned by that provider. [Top]

Can I park a large vehicle or a trailer?
Airport car parks have restrictions on the sizes and types of vehicles they will accept. These restrictions vary depending on the car park you choose. This information can be found in the 'Notes' section of each car park's information page. [Top]

Are transfers included to and from the airport?
Transfers to and from the airport are included in the price you pay for parking. [Top]

What happens if I overstay or my flight is delayed?
Most non-automated car parks allow a grace period if your flight is delayed by a couple of hours. For those that operate with automated ticket machines we suggest you contact a member of staff before exiting the car park to avoid getting charged extra. If you are delayed a more substantial amount of time, you will be charged by the car park at their daily gate price. [Top]

What is the 'gate price'?
'Gate price' or 'turn up price' refers to the amount charged by the car park if you do not pre-book. By booking your airport parking through SimplyParking.co.uk in advance, you can save up to 60% off the gate price. [Top]

Why is a week calculated as 8 days?
Airport car parks charge per day or part day, as opposed to per 24 hours. For example, a booking for Monday to Monday is charged a total of 8 days. [Top]

Will I be sent confirmation of my booking?
You will receive an email from Simply Parking confirming your booking which includes all of the details you need to make your parking experience as stress-free as possible. [Top]

I haven't received my email confirmation. What do I do?
The first thing you should do is check your 'junk' or 'spam' email folder, as these emails sometimes end up there. If not, please contact us at and include your booking reference in your email. Alternatively, you may contact the appropriate car park provider directly using the contact details in the table at the bottom of this page. [Top]

What is Meet & Greet Parking?
Meet & Greet Parking is a convenient and hassle-free way of parking. Drive directly to the airport terminal and be met by a fully insured parking chauffeur. Your car will be taken by them to a nearby secure car park whilst you check-in. Upon your return, your car is brought back to you at the airport terminal so you can be on your way quickly. This is a popular choice for disabled travellers and for people travelling with children. [Top]

Why should I pre-book?
Booking your airport parking in advance can save you up to 60% compared to if you just turn up at the car par. You're also guaranteeing your space to avoid disappointment and save time. [Top]

Why book with SimplyParking.co.uk?
When you book your airport parking with us, you can rest assured that you're getting the service you want at a price that suits you. We compare over 120 official car park operators to provide you with the widest choice and feature customer reviews along with car park ratings to help you decide. Our availability results have a map view to help you visually compare each car park and their location, AND we operate a price promise to ensure you always get the best price. [Top]

How far in advance should I book my airport parking?
You can book your parking at any time, but we recommend booking as far in advance as possible to guarantee a space and ensure you get the best price. Prices have a tendency to rise as the car park gets more fully booked. [Top]

How do I book my airport parking?
Select the airport you wish to park at, along with your arrival and return details, then click the search button. We will then display the latest prices and availability in our easy-to-read comparison results, enabling you to easily decide which service is best for you. Just click on the desired price for the car park of your choice and you will then be taken to the secure booking pages to complete your booking. [Top]

Why am I getting the error message: "The Arrival date must be in the future."?
If you get this message when conducting a search and you're sure you've selected the correct dates, please check your PC's calendar and make sure it shows the current date. This can usually be done by double-clicking the time display in the lower right hand corner of your computer desktop. [Top]

What if I don't have my vehicle make and registration details?
You can usually still get the discounted rate by phoning us to complete your booking. Just refer to the list at the bottom of this page for the contact number of the provider you've chosen. [Top]

Amendments and Cancellations

The confirmation email we send you will include a phone number that you must call should you need to change or cancel your booking. You can also refer to the table below for the car park companies' contact details.

APH
webhelp@aph.com
Tel. 0870 733 0525

BCP
reservations@bcponline.co.uk
Tel. 0871 360 1016

FHR
reservations@fhr-net.co.uk
Tel. 0844 412 2913

Holiday Extras
bookings@abcmail.co.uk
Tel. 0871 360 2726

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