Airparks Car Parking for Birmingham Airport

        On return at midnight we had to wait until almost 1.00 am before we were picked up. Four flights had come in together and there were too many people for one bus so some had to wait even longer for another bus to arrive. As all flight details are known to the company I would have thought that a better pick up service could have been implemented.

        On arrival back from our trip there was a airparks coach at the stand. We were hurrying to the coach and we were within 20yds when it pulled away. We then had to wait over half an hour before the next one arrived.

        Location is poorly sign-posted. I know the Birmingham area but we missed the turning to the airpark and, in consequence, missed a transfer bus and had to wait 25 minutes for another. On outward and return journeys the bus was overcrowded with passengers having to stand. We had to wait nearly 30 minutes for a transfer bus on the return journey. We all know why you carry a statement that staff cannot help with baggage. However, the function of your service includes transporting baggage that has to be lifted to waist height and above. It would be reassuring to know that your staff could help, if called upon to do so. The aircraft type announcement on the bus was met by sniggering from most passengers; it does not promote your service in a good light.

        The booking-in system on arrival was swift and professionally handled. No waiting around for ages to be transfered to the airport. Reasonably priced, easy to find and altogether an expirience I would recommend. We will be using you again.

        I departed for 11 days and on return was in and out within about 10-15 min. No damage was noted and was able to mlocate my car quickly with the help of the staff.

        Reception staff on arrival prior to travel were a little abrupt but it was 3am and I do not know what they had had to deal with. On return I had misplaced the directions back to the M42 but I was quickly and pleasantly shown where to locate a directions sheet

        A quick friendly service,located very close to the airport.with transfers to and from,by bus that was very efficient.Overall,a very good value for money service. thank you......

        Too far away from the airport, the transfers didn't run every 15 mins as promised and it takes about 20 mins to get to the airport. The coach was full and no-one could find the driver. You need to leave at least an hour and fifteen minutes earlier than if you stay in the NCP on-site which is relatively cheap if you book it far enough in advance. Worst of all, having rebooked my flight they wouldn't let me reenter the car park, even though I'd booked it until Sunday. Shoddy customer service. I arrived back having missed.

        Firstly a little hard to find if your driving by yourself in the dark in unfamiliar territory, but the directions are fairly accurate if a little too concise. But I was flabbergasted at how little knee room there was in the coaches, perhaps not all as the return transfer saw some people with their knees in, on the way to the airport I had to sit in the rear seats, and I'm under 6ft tall. Good value for money, though and for that I will return.

        Have always used Simply Parking and probably will continue. Staff have always been very helpful and mostly happy (which is very difficult to experience in this country!) The only negative thing would be the lack of shelter outside whilst waiting for bus. I understand there is a waiting facility.