This is the first time that we have used this carpark, and definately won't be the last. We were dealt with efficiently, quickly,and politely. It was all done on the internet, and that was easy. I would recommend this to my friends, as even with 2 children and lots of luggage to deal with, there were no problems. When we got back to Birmingham Airport, we rang APH using their Curtosy Phone, and as soon as we got our luggage, went straight to the Bus Stop, and the bus arrived. We got on, straight back to the CarPark, got our keys, and security number, and we were then on our way back home. Very efficient.