Airparks Luton Reviews
You are viewing page 1 of 17. A total of 271 customers have left reviews.
| Customer Service |
 |
| Value for Money |
 |
| Facilities |
 |
| Transfers |
 |
| Overall Rating |
 |
| Feedback |
30 days |
90 days |
All time |
| Positive: |
0% |
0% |
69% |
| Neutral: |
0% |
0% |
27% |
| Negative: |
0% |
0% |
4% |
| Reviews: |
0 |
0 |
271 |
|
Miss Hornby, 31 Mar 08
Really good overall value for money. Is a bit of a trek to the airport by coach, but the coaches are regular and there is plenty of room for luggage. Would use again. Pros: Very cheap and relatively easy. Cons: Transfer to airport is a bit of a pain.
Mrs Johnson, 29 Mar 08
Cheapest by far and provided an excellent service. Have used the long stay and it took longer to transfer than this site and they even parked my car for me. I was amazed. Pros: Ease of drop off and quick transfer, no waiting at all, great value.
Miss J, 27 Mar 08
We had to wait 45 minutes to get our car back. The excuse given was that 4 cars were parked in front of it and the fact that it had been snowing! Absolutely no customer service skills. There were other customers there experiencing the same problem, one couple had been waiting for over an hour. Not what you need when all you want is to get home. when we finally got our car back, they hadn't validated the ticket allowing us through the security barrier, so then wasted more time just trying to get out of the place. Would not use again, as i'd prefer to pay more for a service that actually offers what it promises.
Mr Fortnam, 26 Mar 08
I've used the Luton Airparks a number of times now, and it's the best value for money, but it would be nice to see the staff smiling for a change...also i am sure the bus drivers take great pleasure in seeing customers struggling on and off the buses with heavy luggage...an offer of assistance would be nice, for a change...even so, i will still use it again! Pros: Good price/ good transfer. Cons: None.
Mr Gester, 02 Jan 08
Coming back on 29 Dec late evening there was a huge crowd waiting for the transfer bus, the driver was watching passengers struggling with luggage for a long time until he assisted with loading and stacking, borading the transfer bus took about 15 min until it was totally overcrowded. Cons: Transfer not frequent enough and overcrowded.
Mr Williamson, 02 Jan 08
Arriving back to UK late evening on Boxing Day not knowing if there was an effective public transport system available, with planned strikes it was useful to have the convenience of the car. A few minutes wait at Airport, hop on a coach, collect key from reception and away. Uh huh! No, a dead battery (flat). Back to reception, go to car, open bonnet, man arrives with battery pack, 2 minutes and away. Thank you. Pros: Least expensive, secure, drive & fly. Cons: A few minutes to get to your car.
Mrs Davies, 06 Dec 07
Well worth the money, only on returning our car was not in the allocated place (as we had a long journey to N.Wales we were not amused) the car attendant was good but we found the reception staff not that friendly but alright we had an apology from the attendant but not reception staff but would certainly use the car park again.
Mr Partridge, 30 Nov 07
Car park easy to locate. No waiting time (maybe lucky). Quick and efficient service. Outward Journey) Transit transport at Airport. No waiting time. Not too far to travel. Quick and efficient. (Inward Journey) Car easy to locate Staff polite and helpful both times. Pros: Quick Easy Transfer Times - Polite and Efficient Staff.
Mr Scholes, 28 Nov 07
Our experience with this lot was both painless and effortless. There seems to be a healthy amount of transfer coaches, meaning we didn't have to wait at all going to or from the airport. They park your car for you and have it waiting for you when you arrive - checking in and out of the parking took about 5 seconds. Overall they do exactly what they say on the tin, you can park your car for cheap and they'll take you to and from the airport - I'm not sure why other reviews moaned so much!! Pros: Speedy transfer to and from airport.
Mr Emms, 27 Nov 07
When we returned it was raining and our car had been parked right at the bottom of a field in about 6 inches of water! My daughter's shoes were ruined as she has to wade through this to get to the car. We then had a four hour trip to the North of England during which we had to try and dry her shoes and socks and her jeans were soaked almost up to her knees, therefore she was extremely uncomfortable. Wouldn't it be a better idea if they know a flight is due in if the cars for that flight are brought closer to their offices. Unfortunately we will not be using their services again because of this problem. Pros: Value for money, efficient check-in, fast transfers. Cons: Too far from airport, difficult collection on return.
Mr Wooffitt, 26 Nov 07
It was break of day, the staff were cheerful and helpful in the office and on the bus. Made a note of where we were dropped off and within 10 mins of exiting the arrivals lounge were on the bus back to car park. Thanks so much for making this a hassle free experience - will definitely use again and recommend to friends etc. Pros: Easy to find, swift transfer.
Mr Williams, 24 Nov 07
I found the check in very easy, the staff were very friendly and informative. The transfers to/from Luton Airport were very straightforward and easy. I would recommend the use of this facility to anyone, and I will use again when flying from Luton. Pros: Good information, quick service, good transfers.
Mr Glover, 21 Nov 07
I found the service easy to book online, very reasonably priced, with swift confirmation of booking. The car park was easy to find. The staff were cheerful, helpful and efficient. All in all an excellent service. Pros: Easy to find, swift and efficient service. Cons: Limited shelter from rain at the airport when waiting for return coach.
Mr Morrison, 16 Nov 07
Quite an efficient operation, shame the cost is so high as all airport parking. A better explanation for exiting the car park as a number of drivers unsure resulting in impatience and a lot of honking-although once known couldn't be easier - just wave baccode on key fob at exit scanner and that's it! Pros: Cheapest Car Parking at Luton. Cons: Fair Distance from Airport.
Mr Grayson, 15 Nov 07
Good secure parking, friendly crowd behind the counter, a bit further than others from the airport, but not a problem since buses run frequently. Excellent value for money, I fly from Luton 4/5 times a year and I will use Airparks again. Pros: Good service, quick pick up on arrival, excellent value, will use again. Cons: No problems encountered, a few more signs to site would help.
Mr Bowes, 14 Nov 07
Ignore the moaners - Dropped the car off at 4.30 am...was at the airport and checked in by 5... Return journey just as simple...they are very well organised and it all runs like clockwork- USE your common sense though i.e. PUT a coat on while you wait for the return transfer as 5 mins in the freezing cold can feel like an hour! Pros: Fast, cheap, efficient and convenient.
|