I arrived at the airport for the "mid stay parking" and there was no sign. I asked an airport staff and he said area 3, where I proceeded, parked my car and got the bus to the airport - great I thought.
On returning, no driver in the bus waiting, so I walked over to the car park, got in the car, proceed to the barrier, put in my ticket only to be asked for 31 pounds. As I had already paid via my access card I pressed the help button and was asked to come back to the terminal. I then had to park the car and walk back over to the terminal, I was very annoyed as I was wanting to drive back in the day light (I have an hours journey). I went to the desk and the assistant took details and gave me another card to use. I then had to go walk back to the car park, as there was no bus available. It was now nearly 8.00pm. All this meant an extra half hour on to my journey, having left at 3.00pm from Barcelona.
So I was not very impressed with the service. I was however pleased to receive your e-mail as I was going to write a letter to your company this weekend. I would appreciate your response to the above and hope you would take cognizance of the facts.
Yours faithfully
A Lawson