I saw no staff so not really possible to comment on Customer Service. At 8.30am I got what was probably one of the last spaces and this was on a rough gravel surface, making it difficult to wheel luggage to the tarmac area to catch the coach. If I could not have parked I couldn't see any staff or any means of contacting anyone for assistance. I prepaid and didn't find the instructions of what to do very visible. If I had followed Simply Parking instructions on return to Southampton I would have gone to the terminal first to get an exit ticket, luckily I spotted a small notice about what to do on the bus shelter. Thankfully our parking experience went reasonably smoothly however it could given different circumstances been a disaster.